Listening: The “Must-Have” Leadership Skill

Listening: The “Must-Have” Leadership Skill

Few skills are more critical for effective leadership than listening in a way that makes employees and customers feel understood, accepted and heard. There’s an old adage that says “God gave us two ears and only one mouth for a reason.”  Yet, when you consider how...
Innovate Your Management Process

Innovate Your Management Process

If you struggle to innovate products and services, you may need to reinvent your management processes first. In business, most people think of innovation as a process of coming up with new products and services that add value to customers in new and different ways....
Building a Winning Team

Building a Winning Team

Employee development is essential to building a winning team. Here’s how to create effective employee development plans. Wouldn’t it be great if everyone who came to work for you had a full complement of knowledge, skills and experience? Of course that’s not the case,...
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